Patient access platform
Wait less.
Care more.
The patient access platform built for the way care actually flows. From booking to follow-up, give every visit back its time.
Healthcare systems running on QLess Health
THE STATE OF PATIENT ACCESS
Healthcare's access problem is getting worse, not better.
Buyers don't need convincing that something's broken — they're living it. Here's what the data says about the shape of the problem in 2025.
31
DAYS TO BOOK A NEW APPOINTMENT
Average physician appointment wait time across 15 major US metros — up 19% since 2022 and 48% since 2004. The longest the survey has measured.
Source: AMN Healthcare 2025 Survey of Physician Appointment Wait Times
$150B
ANNUAL US NO-SHOW COST
Estimated annual revenue loss from missed appointments across the US healthcare system. The average individual practice loses approximately $150,000 per year.
Source: MGMA, 2024 industry analyses
9%
OF MIPS SCORE TIED TO PATIENT EXPERIENCE
Under the CMS Merit-based Incentive Payment System (MIPS), patient-experience measures — including CG-CAHPS — feed directly into the score that determines Medicare Part B payment adjustments for outpatient clinicians.
Source: CMS, MIPS Quality Performance Category
Why QLess Health
Recover the time healthcare wastes on access.
Patient access infrastructure for healthcare. Built around the three people every visit depends on — and the closed loop that connects them.
Patients
Wait less. Care more.
Patients see their place, hold it from anywhere, reschedule from their phone, and walk in when summoned. Healthcare access that respects their time.
Care teams
Coordinate less. Care more.
Stop copying phone numbers between systems. The right record opens on the right screen at the right moment. Patients move between steps without checking in again. Care teams get to do the part of the job they trained for.
Operators
See more. Guess less.
Throughput, no-shows, satisfaction, and bottlenecks tied to specific people, places, and moments. One platform replacing six vendors. Operational truth, not a quarterly report nobody acts on.
The score without the circumstances is just a number.
Most access data lives in three systems that never talk: the survey in one, wait times in another, reschedules in the EHR. QLess Health captures all of it against one patient record, each response carrying the operational context that produced it — the visit type, the wait, the routing decision.
How the loop works
Closed-loop, not collected and forgotten.
Most patient experience platforms collect satisfaction data and put it in a separate dashboard. QLess Health feeds it back into the platform that runs the next visit. That's the difference between measuring patient experience and operating on it.
Capture
Every visit, every signal
Attribute
Connected to source, channel, outcome
Adapt
Feeds the system that runs the next visit
Capture
Every visit, every signal
Attribute
Connected to source, channel, outcome
Adapt
Feeds the system that runs the next visit
The deployment "leveraged historical Service Insights data to provide concrete metrics for the development department" — data that proved "crucial in securing state grant funding from the Massachusetts Health Connector and driving strategic proposals with Healthcare for All (HCFA)."
Ready to give your patients back their time?
A 25-minute call. We'll show you what's possible for your team with QLess Health
Sources
- Industry research
- MGMA, industry surveys
- AMN Healthcare Wait Times Survey
- HRSA Health Workforce Analysis