Insights
Patient access, in plain English.
Articles, research, and operational playbooks from the QLess Health team and our customers.
QLess Health Research
The State of Patient Access
2026
11-page perspective
Featured report
The State of Patient Access 2026
What's broken in US healthcare access, what's working, and where the category goes next. Sourced from AMN, MGMA, HRSA, and CMS.
What patient access directors are quietly worried about.
Two years of deployments, operations meetings, and candid conversations with patient access leaders. A synthesis of the patterns hiding behind the dashboards — staffing, no-shows, and the tools they wish someone would build.
Latest
Browse the library.
What "door-to-doctor" actually measures.
And why most operations dashboards get it wrong by 12 minutes.
Why a 22-minute wait feels like 45.
The psychology of perceived wait — and how to design around it.
Integrating with Epic without a six-month project.
A field guide for patient access teams working alongside IT.
Inheriting compliance, not arguing about it.
How to make security review a 30-minute conversation, not a quarter.
What community health centers teach academic medical centers about access.
Walk-in/scheduled hybrid flow, multilingual access metrics, social determinants at booking — what AMCs are borrowing from the FQHC playbook in 2026.
Predictive volume forecasting in 5 questions.
What to ask before trusting a model with Tuesday's staffing.
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