Insights
Patient access, in plain English.
Articles, research, and operational playbooks from the QLess Health team and our customers.
QLess Health Research
The State of Patient Access
2026
11-page perspective
Featured report
The State of Patient Access 2026
What's broken in US healthcare access, what's working, and where the category goes next. Sourced from AMN, MGMA, HRSA, and CMS.
What patient access directors are quietly worried about.
Two years of deployments, operations meetings, and candid conversations with patient access leaders. A synthesis of the patterns hiding behind the dashboards — staffing, no-shows, and the tools they wish someone would build.
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Browse the library.
What community health centers teach academic medical centers about access.
Walk-in/scheduled hybrid flow, multilingual access metrics, social determinants at booking, trust-aware workflow — what AMCs are borrowing from the FQHC playbook in 2026, and what CHCs are learning back.
The 90-day no-show playbook.
Most no-show reduction strategies focus on the wrong half of the funnel. Here are the five levers that actually move the number — and the order to roll them out.
Integrating with Epic without a six-month project.
A field guide for patient access teams working alongside IT.
Inheriting compliance, not arguing about it.
How to make security review a 30-minute conversation, not a quarter.
What HCAHPS doesn't measure (and what does).
HCAHPS captures clinical communication well. It misses almost everything that happens before the clinician walks in. Here's what to track instead — and why those metrics actually move HCAHPS scores.
Why a 22-minute wait feels like 45.
The psychology of perceived wait — and how to design around it.
What "door-to-doctor" actually measures.
And why most operations dashboards get it wrong by 12 minutes.
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